A Perceptual Architecture of Intercultural Competence

This book addresses one of the most critical issues facing global business leaders and the multicultural workforce – how to work and relate effectively in the intercultural contexts.

This book examines the link between intercultural competence (IC) and pragmatics by asking frontline modern foreign language teachers in higher education teaching a variety of languages (e.g., Dutch, English, French, German, Italian, Spanish, Swedish) how they conceptualise intercultural competence and which skills, competences and knowledge they consider important in their teaching contexts. The data were collected with an online survey that focused on the relationship between intercultural competence and pragmatics.

Measureable, data driven outcomes are not the only indicators of success in today’s multicultural and globalized workforce. How employees interact with their colleagues and customers is also a significant factor in their career development.