An Anatomy of

The aim of most public sector digitization programmes is the status quo, delivered more cheaply. Rather than saving the public from bureaucracy, digital has created new administrative burdens. The public are engaged as consumers in a way that misunderstands the nature of what makes public services public. Instead of digital being recognised as critical to the operation of a modern state, it is too often an afterthought.

Interpersonal arguments carry the potential for defensiveness and hostility, making them enormously distressing and difficult to understand. An Anatomy of Everyday Arguments examines the structure and dynamics of conflict to find new ways forward.

'What are you?'