"The Benchmarking Book: A how-to guide to best practice for managers and practitioners" by Tim StapenhurstButterworth-Heinemann, Elsevier Ltd. | 2009 | ISBN: 0750689056 0080943322 9780750689052 9780080943329 | 496 pages | PDF | 13 Mb
The Benchmarking Book is an indispensable guide to process improvement through benchmarking, providing managers, practitioners and consultants with all the information needed to carry out effective benchmarking studies.
Covering everything from essential theory to important considerations such as project management and legal issues, The Benchmarking Book is the ideal step-by-step guide to assessing and improving your company's processes and performance through benchmarking.