The Apology Impulse: How the Business World Ruined Sorry and Why We Can't Stop Saying It by Cary Cooper, Sean O'Meara
English | October 3rd, 2019 | ISBN: 1789660343, 0749493208 | 360 pages | EPUB | 1.53 MB
Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret.