Advances in the Human Side of Service Engineering (Advances in Human Factors and Ergonomics Series) by James C. Spohrer and Louis E. Freund
English | 2012 | ISBN: 1439870268 | 482 pages | PDF | 13,3 MB
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered.