Claire Engle, Jackie Brewster, Gerard Blokdijk "ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms"
Emereo Pty Ltd | English | 2008-05-23 | ISBN: 1921523034 | 84 pages | PDF | 1 MB