Impact: A Guide to Business Communication, Ninth Canadian Edition, 9th Edition

Catering: A Guide to Managing a Successful Business Operation, Second Edition provides the reader with the tools to fully understand the challenges and benefits of running a successful catering business. Catering was written as an easy-to-follow guide using a simple step-by-step format and provides comprehensive coverage of all types of catering. This is a significant contrast to other texts which are geared to a specific segment of catering such as on-premise, off-premise, or corporate dining. The graduate who decides to enter into catering will be charged with providing the “restaurant” experience to their clients and optimizing profits for their employer. Catering will assist them in achieving these goals.

Have you ever felt excluded, offended, or misunderstood because of a word or a phrase that someone used? Ever felt uncomfortable-or at a loss for what to say-when talking about some aspect of personal identity? If so, you're not alone. Thoughtfully chosen words can be powerful relationship builders, while ill-chosen or unthinking comments can alienate and offend. In the workplace specifically, repeating harmful language over time creates a toxic company culture, high employee turnover, and a damaged reputation.