Mediation For Managers: Resolving Conflict and Rebuilding Relationships at Work by John Crawley (Author), Katherine Graham (Author)
Publisher: Nicholas Brealey Publishing; 1st edition (June 15, 2002) | ISBN-10: 1857883152 | PDF | 2,4 Mb | 256 pages
John Crawley and Katherine Graham provide an excellent introduction to mediation for managers who are unfamiliar with this technique. The book may seem basic to experts, though its useful examples of mediation practices at work will help even experienced practitioners.