Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, And Diagrams

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams by James Kalbach
English | May 6th, 2016 | ISBN: 1491923539 | 384 pages | EPUB (True/HQ) | 110.37 MB

Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it's worse when people inside these companies can't pinpoint the problem because they're too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.

Mapping Experiences  eBooks & eLearning

Posted by hill0 at Feb. 15, 2021
Mapping Experiences

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
by James Kalbach

English | 2021 | ISBN: 1492076635 | 592 Pages | True EPUB | 125 MB

Mapping Experiences  eBooks & eLearning

Posted by hill0 at Nov. 24, 2020
Mapping Experiences

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
by James Kalbach

English | 2021 | ISBN: 1492076635 | 440 Pages | EPUB | 125 MB

Mapping Experiences  eBooks & eLearning

Posted by hill0 at March 18, 2021
Mapping Experiences

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
by James Kalbach

English | 2021 | ISBN: 1492076635 | 436 Pages | True PDF | 66 MB