Social Commerce: Consumer Behaviour in Online Environments by Rosy BoardmanEnglish | PDF(Repost),EPUB | 2019 | 289 Pages | ISBN : 3030036162 | 9.13 MB
This timely edited collection offers a multidisciplinary perspective on social commerce, a phenomenon that has gained increasing interest over the last 8 years. Investigating how social media can be used to generate value for brands beyond customer relationship purposes, the skilled authors explore how social media users co-create value for businesses, influence other consumers and generate electronic word-of-mouth (eWOM).