Introduction to Service Engineering by Waldemar Karwowski and Gavriel Salvendy
English | 2010 | ISBN: 0471547727 , 0470382414 | ISBN-13: 9780471547723 | 672 pages | PDF | 65,1 MB
Industrial Engineering
What you need to know to engineer the global service economy.
As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy.