Touchpoints: Creating Powerful Leadership Connections in The Smallest of Moments

A fresh, effective, and enduring way to lead—starting with your next interaction.
Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these—and every point of contact with other people—are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values.