Continual Service Improvement Manager: Careers in IT service management (BCS Guides to IT Roles) by David Whapples
English | Feb 13, 2015 | ISBN: 1780172249 | 128 Pages | EPUB/MOBI/AZW3/PDF (Converted) | 5 MB
In order to remain competitive in today's fast-paced business environment, organisations need to ensure that their systems are supporting business needs. The role of the continual service improvement (CSI) manager is to align IT services to evolving business needs by identifying and implementing improvements that support business processes and drive quality service managmement.