Chocolate Osvaldo Gross

Packed with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices. Author, T. Scott Gross profiles superb server-customer relationships to teach model approaches and shares some unforgettable stories of dreadful service to point out how these situations could have been easily remedied. With wit and authority, Gross shows how managers in any business can improve their customer's experience and encourage repeat business.

Editors: Schuelka, Matthew J, Maxwell, T.W. (Eds.)
The first comprehensive overview of the Bhutanese education system
Offers a unique exploration of the challenges and opportunities within the Bhutanese education system through the lens of culture and Gross National Happiness philosophy
Stimulates debate in Bhutan on the place of education in the new democracy and highlights the issues that need to be addressed in the future

Everything you need to know to get started making chocolate masterpieces

More wonderful raw, vegan chocolate, including adding extra textures and flavours, plus low-carb and pure chocolate