Effective Complaint Management
Effective Complaint Management: The Business Case for Customer Satisfaction (Management for Professionals), 2nd Edition eBooks & eLearning
Posted by First1 at Nov. 4, 2019
Effective Complaint Management: The Business Case for Customer Satisfaction (Management for Professionals), 2nd Edition by Bernd Stauss, Wolfgang Seidel
English | January 31st, 2019 | ISBN: 3319987046 | 495 pages | EPUB | 88.47 MB
English | January 31st, 2019 | ISBN: 3319987046 | 495 pages | EPUB | 88.47 MB
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits.
Effective Complaint Management: The Business Case for Customer Satisfaction, 2nd edition eBooks & eLearning
Posted by roxul at Feb. 12, 2019
Bernd Stauss and Wolfgang Seidel, "Effective Complaint Management: The Business Case for Customer Satisfaction, 2nd edition"
English | ISBN: 3319987046 | 2019 | 508 pages | PDF | 110 MB
English | ISBN: 3319987046 | 2019 | 508 pages | PDF | 110 MB
Handling Complaints eBooks & eLearning
Posted by lucky_aut at Oct. 9, 2021
Handling Complaints
Duration: 42m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 474 MB
Genre: eLearning | Language: English
Duration: 42m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 474 MB
Genre: eLearning | Language: English
A complaint is ‘an expression of grievance or resentment or dissatisfaction by a customer, whether justified or not’.
Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships eBooks & eLearning
Posted by IrGens at Nov. 21, 2021
Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships by Clive Johnson, Jackie Keddy
English | September 28, 2010 | ISBN: 0749459522 | True EPUB/PDF | 272 pages | 1.86/1.9 MB
English | September 28, 2010 | ISBN: 0749459522 | True EPUB/PDF | 272 pages | 1.86/1.9 MB
Fundamental Rights Challenges in Border Controls and Expulsion of Irregular Immigrants in the European Union: Complaint eBooks & eLearning
Posted by roxul at April 28, 2021
Sergio Carrera, "Fundamental Rights Challenges in Border Controls and Expulsion of Irregular Immigrants in the European Union: Complaint "
English | ISBN: 0367195801 | 2020 | 306 pages | PDF | 2 MB
English | ISBN: 0367195801 | 2020 | 306 pages | PDF | 2 MB
Excellence In Customer Service eBooks & eLearning
Posted by ELK1nG at Nov. 11, 2024
Excellence In Customer Service
Published 11/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 275.32 MB | Duration: 1h 10m
Published 11/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 275.32 MB | Duration: 1h 10m
Customer Service, Customer Service Management, Customer Support, Customer Experience, Customer Service Excellence
The Iso 10000 Series. Customer Satisfaction Manager. eBooks & eLearning
Posted by Sigha at Nov. 27, 2022
The Iso 10000 Series. Customer Satisfaction Manager.
Last updated 10/2020
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.24 GB | Duration: 1h 44m
Last updated 10/2020
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.24 GB | Duration: 1h 44m
Improve customer satisfaction with ISO standards.
Handling & Servicing Customers For Retention & Growth eBooks & eLearning
Posted by ELK1nG at Aug. 28, 2024
Handling & Servicing Customers For Retention & Growth
Published 8/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.04 GB | Duration: 3h 55m
Published 8/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.04 GB | Duration: 3h 55m
Happy Customers are the sources of oxygen for the business
Brooke Sellas - Conversations That Connect eBooks & eLearning
Posted by Bibliotkaaa at Aug. 18, 2023
Brooke Sellas - Conversations That Connect: How to Connect, Converse, and Convert Through Social Media Listening and Social-Led Customer Care
June 22, 2022 | ASIN: B0B4WLP1BQ | English | 278 pages | EPUB | 3.87 MB
June 22, 2022 | ASIN: B0B4WLP1BQ | English | 278 pages | EPUB | 3.87 MB
Leading Your Team: 7 Complaints A Leader Must Address eBooks & eLearning
Posted by lucky_aut at June 16, 2024
Leading Your Team: 7 Complaints A Leader Must Address
Last updated 4/2024
Duration: 49m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 1.04 GB
Genre: eLearning | Language: English
Last updated 4/2024
Duration: 49m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 1.04 GB
Genre: eLearning | Language: English
Your team's perspective, and how it can transform your leadership