ITIL Service Transition 2011 Edition (Best Management Practices)
Publisher: The Stationery Office | 2011 | ISBN: 0113313063 | 360 pages | PDF | 81,5 MB
The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation.