Key Performance

Direct, measure and adjust your service organization through KPI's and meaningful reports that tell a story.

And just when everybody thought Performance can be easily measured.

The new edition of the bestselling guide on creating and using key performance indicators—offers significant new and revised content

The fundamentals of choosing, designing, implementing and presenting KPI Metrics and Dashboards in Business Operations

This book assesses the architecture of performance measurement systems (PMS) in emerging countries, utilizing a mix of theoretical frameworks and empirical evidence, with Bangladesh as a case context. It examines the evolution and improvement of performance measurement over time with the introduction of new tools, such as multiple dimensional measures and the balanced scorecard (BSC). The book explores the historical and cultural roots of PMS within the context of developing countries and its latest developments in the context of sustainability practices and sustainable development.