Knock Your Socks Off Service

Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.

Become a Power User of ChatGPT - Join Now & Uncover the Potential of the OpenAI Revolution! | ChatGPT Beginner Course |

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more.

The ultimate pro-studio photography knowledge revealed in our exclusive photography course "Some images are good but some images simply astound people. In this my most comprehensive pro level training package yet, I've dedicated 15 years of my Pro Studio photography secrets and knowledge into more than 10 hours of top-level training. Each chapter reveals something that most pro's would prefer kept as a closely guarded secret, but I reveal all to help you create cutting edge images that knock the socks off art directors and businesses.