Starr Hall, "The Social Wave: Why Your Business is Wiping Out With Social Media and How to Fix It" 2011 | pages: 268 | ISBN: 1599184230 | EPUB | 3,3 mb
Far from the Factory: Lean for the Information Age by George Gonzalez-Rivas, Linus Larsson English | 2010 | ISBN: 1420094564, 1138438723 | PDF | pages: 289 | 10 mb
Starr Hall, "The Social Wave: Why Your Business is Wiping Out With Social Media and How to Fix It" English | ISBN: 1599184230 | 2011 | 268 pages | MOBI | 3 MB
Ben Reason, "Service Design for Business: A Practical Guide to Optimizing the Customer Experience" English | ISBN: 1118988922 | 2015 | 208 pages | EPUB | 5 MB