Alan Pennington, "The Customer Experience Book: How to design, measure and improve customer experience in your business" English | ISBN: 1292148462 | 2016 | 232 pages | PDF | 4 MB
The Customer Experience Manual : How to design, measure and improve customer experience in your business English | 2016 | ISBN: 1292148462 | 234 Pages | EPUB | 1.2 MB