Book Breaking Through

Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can engage continuously with its customers, making them allies and advocates with all the rewards that it brings.

A research-based tool kit for moving past what’s holding you back—in life, in love, and in work.

People are a business's most important asset, but when it comes to hiring, practices are wildly out-of-date, relying on the same wisdom that has been used for over fifty years. It's time to update how we recruit—by focusing on people, not process.

Power Play is an honest guide for women who aspire to leadership in the workplace and in the world, from the trailblazing Julia Banks.

Ever been called a Snowflake for sharing how you're feeling?
Labelled a 'skiver' for debilitating mental health problems?
Been told to man up and stop whining?