Creating a Positive Customer Experience

Thompson (Success Built to Last) and Tracy (No Excuses!) offer easy, tried-and-true ways to think about and plan organizational growth, especially in tough economic times. In seven steps (with a chapter devoted to each), the authors identify sustainable strategies for attracting customers and recruiting better leaders. They share seven simple questions that leaders ask themselves and provide helpful checklist exercises on a variety of key topics including creating a great business plan, designing an effective marketing plan, and creating a good customer experience.

Getting customers to buy from you. How to sell, satisfy and create long term customer relationships.

Get better relationships, communication and give a better customer experience

Executive Certificate: Marketing Strategy, Customer Experience Management, Generative AI GPT, Segmentation, CJM, CX, VoC

"Master the Art of Customer Interaction and Drive Business Success"

Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve