Customer Focused Process Innovation

Transform your organization by mastering quality culture, customer-centric strategies, and TQM principles.

Transform your organization by mastering quality culture, customer-centric strategies, and TQM principles.

Master retail banking essentials and customer-focused strategies for success in today's competitive financial landscape!

Master retail banking essentials and customer-focused strategies for success in today's competitive financial landscape!

Strategic Innovation offers a flexible, customizable template that managers, executives, and business leaders can use to introduce an effective innovation strategy throughout their organization. The authors, Nancy Tennant Snyder and Deborah L. Duarte, provide the tools needed to craft a workable strategy for embedding innovation as a core competency across an enterprise.

Whether you are looking for a way to createefficiencies, analyze the work that is being done, or provide better customer service or innovation, you are ultimately looking for a tool to better understand processes.