Difficult Conversation

Whether you’re talking to a business associate – on the phone – or at a party – Leil Lowndes shows you how to make a powerful first impression. Always entertaining and informative, she explains the secret of small talk – and how to go beyond it into deeper conversation. You’ll discover how to establish rapport with anyone, how to know if you’re making a good impression, and how to revive a faltering conversation.

How Conversation Works: 6 Lessons for Better Communication will teach you key strategies that can dramatically improve your ability to converse with anyone, from strangers to supervisors. Delivered by award-winning English professor Anne Curzan of the University of Michigan, this highly practical course focuses on the fundamental principles you need to know to become more conversationally aware and savvy at home, in the workplace, and beyond.