Design Thinking Human Resource

The book provides an understanding of how service design and design thinking could address the needs of organisations in tackling processes of transformations which include changes in the way people behave, interact and grow. It addresses the demand of human resource management functions, which are primarily called to manage such transformations about what regards people, namely the employees.

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(1) DT: Empathy, Define, Ideation, Prototype, Testing PLUS (2) PM: Planning, Cost, Quality, Risks, Feasibility, Methods

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