Handbook on Decision Support System

Decision making is a multi-faceted and challenging, yet important task. A decision maker normally has to take into consideration a number of alternatives, which often conflict with one another, before reaching a good decision. To cope with the challenges of decision making, decision support systems have been developed to provide assistance in human decision making processes.

This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology.

The effects of climate change are beginning to be felt around the world with rising temperatures, changing precipitation levels, more frequent and severe storms and longer more intensive droughts threatening human life and livelihoods and damaging property and infrastructure. As such, society in all countries – both developing and developed – need to increase their resilience to the impacts of climate change, where resilience is the ability of a system to absorb stresses and adapt in ways that improve the overall sustainability of the system; enabling it to be better prepared for future climate change impacts.

The effects of climate change are beginning to be felt around the world with rising temperatures, changing precipitation levels, more frequent and severe storms and longer more intensive droughts threatening human life and livelihoods and damaging property and infrastructure. As such, society in all countries – both developing and developed – need to increase their resilience to the impacts of climate change, where resilience is the ability of a system to absorb stresses and adapt in ways that improve the overall sustainability of the system; enabling it to be better prepared for future climate change impacts.

The effects of climate change are beginning to be felt around the world with rising temperatures, changing precipitation levels, more frequent and severe storms and longer more intensive droughts threatening human life and livelihoods and damaging property and infrastructure. As such, society in all countries – both developing and developed – need to increase their resilience to the impacts of climate change, where resilience is the ability of a system to absorb stresses and adapt in ways that improve the overall sustainability of the system; enabling it to be better prepared for future climate change impacts.