IT Department Management

This book examines the massive changes currently taking place in the business world and commonly known under the label “digitalization.” In addition, it describes the significant impacts of technological innovations on processes, products, services and business models.

Many people end up managing IT, often by design but also by accident; It may be a small business owner with 5 PCs, a general manager with 40 workstations, or a tech promoted to manage the IT department.

This course prepares you for the CISA examination by examining the second chapter of the CISA - the process of auditing the operations and management of the IT department.

Challenging popular notions of what it takes for IT organizations to succeed, IT governance evangelist at CA Technologies Steve Romero presents many of the theories and ideas around IT governance, the key components of successful process management, and behavioral management as key factors in IT's success.

As an IT Consultant or Manager, you're expected to wear many hats - each one successfully and the transition from a technical role to management is often difficult. As you juggle the facets of your consulting and managerial role, it is essential to develop your business acumen…

As an IT Consultant or Manager, you're expected to wear many hats - each one successfully and the transition from a technical role to management is often difficult. As you juggle the facets of your consulting and managerial role, it is essential to develop your business acumen. Without good business and administrative skills, your best plans will falter. Understanding the business goals of your enterprise and ensuring that the entire IT department team is in alignment with those goals is vital.