ITIL® Practitioner Guidance by The Stationery Office
Language: English | 2016 | ISBN: 0113314876 | 176 pages | PDF (conv.) | 4,25 MB
ITIL® Practitioner Guidance is the essential reference text which accompanies AXELOS' ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.