Oreilly - Mapping the User Experience
English | .MP4 | h264, yuv420p, 1920x1080, 29.97 fps(r) | aac, 48000 Hz, mono | 2.60 GB
Genre: E-learning
If you want to create products and services that provide real value, you should first identify touchpoints—areas where business and customer needs intersect. This video workshop shows you how. Using various mapping techniques from UX design, you’ll learn how to turn customer observations into actionable insight for product design