Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, 2 edition by Theodore H. Poister, Maria P. Aristigueta and Jeremy L. Hall English | 2014 | ISBN: 1118439058 | ISBN-13: 9781118439050 | 480 pages | PDF | 5 MB
The Marine Transportation System and the Federal Role: Measuring Performance, Targeting Improvement (Special Report (National Research Council (U.S.). Transportation Research Board), 279.) By Transportation Research Board National Research Council 2004 | 180 Pages | ISBN: 0309094526 | PDF | 2 MB