Operations and Process Management: Principles and Practice for Strategic Impact, 2nd Edition (Instructor's Manual) By Nigel Slack, Stuart Chambers, Robert Johnston, Alan Betts
English | 2008 | ISBN: 0273718517 , ISBN-13: 9780273718529 , 9780273718512 | 568 pages | PDF | 3,3 MB
Everyone manages processes …Everyone is an operations manager "…integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience; who come from a multitude of organizational settings." –Par Ahlstrom, Professor of Operations Management, Chalmers University of Technology "This text places operations management clearly in context. I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas."