Hey, IT geeks - here you'll find a collection of OGC books covering some areas of ITIL framework. If you know, you know. If don't - you must know.
ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world, with world class practices supported by quality services from a wide range of service providers, accredited training agencies, consultancies and professional qualifications.
Indeed do not take this too serious - these are only recommendations how you can make sure the IT function in your organisation is effective and efficient.