«The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World» by Rob Markey,Fred Reichheld English | ISBN: 9781596599932 | MP3@64 kbps | 8h 00m | 220.0 MB
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld and Rob Markey English | 2011 | ISBN-10: 1422173356 | EPUB | 304 pages | 0,7 MB
Larry Freed, "Innovating Analytics: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results" 2013 | pages: 290 | ISBN: 1118779487 | PDF | 1,8 mb