Operations And Process Management

Everyone manages processes …Everyone is an operations manager "…integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience; who come from a multitude of organizational settings." –Par Ahlstrom, Professor of Operations Management, Chalmers University of Technology "This text places operations management clearly in context. I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas."

The ultimate resource for your Postgraduate course by trusted authors. Ideal for students taking any practically orientated MBA, executive MBA or executive course in Operations and Process management.