Outsourcing Strategies

Many Fortune 500 companies, such as American Express, General Motors and United Technologies, are adopting outsourcing at an accelerating pace. Similarly, sourcing IT work from anywhere in the world is now becoming mainstream for application-related services. Bringing together leaders in strategic thinking within the outsourcing community, the book addresses the issues and strategies underpinning outsourcing as a business model, and the elements that lead to a successful outsourcing arrangement.

The major objective of this book is to introduce social business models to face the challenge of social issues in emerging countries. Each chapter clarifies business strategies based on diligent field surveys in developing nations, focusing on Bangladesh and the Philippines, where social issues in the age of Sustainable Development Goals (SDGs) are concentrated. The field surveys enable the effective construction of a sophisticated hybrid value chain by connecting a sustainable business ecosystem of local value chains with global value chains. Joint social business entities formed between local NGOs and foreign companies, multinational corporations with global value chains, among others, appear to be the keystones.

IT outsourcing is simply part of the way modern organizations do business today. This course will teach you the fundamental concepts of IT outsourcing and provide you with a framework to prepare for an outsourcing project.

This book presents a comprehensive review of the strategies, operations and safety of the airline industry. Topics discussed herein include a financial history and analysis of the U.S. airline industry; outsourcing strategies of full-service airlines; measuring and benchmarking airport efficiency; service quality and internal differences among members of the airline alliances; measures used to schedule airline crew under a variable workload using fixed days on and days off patterns; and frequent flyer mile usage among passengers.