J. Mike Jacka and Paulette J. Keller, "Business Process Mapping: Improving Customer Satisfaction"
English | 2009 | ISBN: 0470444584 | 322 pages | PDF | 3,2 MB
Whether you are looking for a way to createefficiencies, analyze the work that is being done, or provide better customer service or innovation, you are ultimately looking for a tool to better understand processes.