Artificial Intelligence for Customer Relationship Management: Solving Customer Problems by Boris GalitskyEnglish | PDF | 2021 | 474 Pages | ISBN : 3030616401 | 21 MB
The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service.