This Is Service Design Doing

This is Service Design Doing Methods eBooks & eLearning

Posted by hill0 at Sept. 4, 2018

This Is Service Design Doing eBooks & eLearning

Posted by Underaglassmoon at May 20, 2018

This Is Service Design Doing: Applying Service Design Thinking in the Real World
O'Reilly Media | English | 2018 | ISBN-10: 1491927186 | 541 pages | PDF | 155.22 MB

by Marc Stickdorn (Author), Markus Edgar Hormess (Author), Adam Lawrence (Author), Jakob Schneider (Author)

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This Is Service Design Doing: Applying Service Design Thinking in the Real World eBooks & eLearning

Posted by First1 at Jan. 26, 2018

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

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This is Service Design Thinking: Basics, Tools, Cases (repost) eBooks & eLearning

Posted by roxul at May 22, 2017

Marc Stickdorn, "This is Service Design Thinking: Basics, Tools, Cases"
2012 | ISBN-10: 1118156307, 906369279X, 9063692560 | 384 pages | PDF | 9,2 MB

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This is Service Design Thinking: Basics, Tools, Cases eBooks & eLearning

Posted by tarantoga at March 31, 2019

Marc Stickdorn, Jakob Schneider, "This is Service Design Thinking: Basics, Tools, Cases"
ISBN: 906369279X, 1118156307, 9063692560 | 2011 | EPUB | 376 pages | 8 MB

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