Understanding Careers

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures relating to the management of incidents and service requests and handling the communication between an IT provider and its users.

In order to remain competitive in today's fast-paced business environment, organisations need to ensure that their systems are supporting business needs. The role of the continual service improvement (CSI) manager is to align IT services to evolving business needs by identifying and implementing improvements that support business processes and drive quality service managmement.

Technology is changing the qualifications required to perform both clinical and administrative allied health duties. Students entering the job market today must be familiar with the ways in which technology is used to perform on-the-job tasks. In particular, the understanding of electronic health records is essential.