Chatbots

This course is the second part of our series on building chatbots using Google Dialogflow. In this course, we'll be taking a hands-on approach to implementing a Dialogflow chatbot, specifically focusing on the graphical user interface. You'll follow along as we cover the example of building an online banking customer service chatbot using Dialogflow.

A chatbot is expected to be capable of supporting a cohesive and coherent conversation and be knowledgeable, which makes it one of the most complex intelligent systems being designed nowadays. Designers have to learn to combine intuitive, explainable language understanding and reasoning approaches with high-performance statistical and deep learning technologies.

This course is the first in a two-part series that explores how to create a chatbot using Google Dialogflow. We'll take an introductory look at what the Google Dialogflow tool is used for and look at the basic steps and components required to make a chatbot. We'll cover the concepts and technical aspects to consider when building a chatbot, and then put these into context by applying them to a real-world scenario.