Dissatisfied

Interact optimally with customers, primarily within sales and support services

Stefan Waner and Steven R. Costenoble both received their Ph.D. from the University of Chicago, having studied several years apart with the same advisor, J. Peter May. Their paths merged when Steven joined Stefan at Hofstra University in 1987; since then they have coauthored 15 research papers in algebraic topology. By the early 1990s they had become dissatisfied with many of the Finite Mathematics and Applied Calculus textbooks. They wanted textbooks that were more readable and relevant to students' interests, containing examples and exercises that were interesting, and reflected the interactive approaches and techniques they found worked well with their own students.

And make them a happy one.

Despite checking off the boxes of worldly accomplishments, most high-achieving women are secretly dissatisfied. They feel stuck in lives that look perfect on the outside, yet on the inside, they're unfulfilled, plagued by the nagging feeling that there's got to be more. They feel guilty and ungrateful for feeling trapped in lives that are so good. They disown their pain, or numb it with excessive work, eating, drinking, shopping, social media, or exercising. They search for solutions in books, meditation, yoga, therapy, medication, and workshops, but something is still missing.

This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits.

Psychology & Counselling Approaches, Emotions and Behaviour Strategies, Mindfulness, Psychotherapy, Positive Thinking.