Don Peppers

By the Way is the eighth studio album by American rock band Red Hot Chili Peppers. The album was released July 9, 2002 on Warner Bros. Records. It sold more than 286,000 copies in the first week, and peaked at number two on the Billboard 200 (their next album would peak at number one). Singles from the album included "By the Way," "The Zephyr Song," "Can't Stop," "Dosed" and "Universally Speaking." The lyrical subject matter vocalist Anthony Kiedis addresses in By the Way is a divergence from previous Chili Peppers albums, with Kiedis taking a more candid and reflective approach to his lyrics. By the Way was lauded by critics as a departure from the band's previous styles, and is recognized for the melodic and subdued emotions given by the Chili Peppers. Guitarist John Frusciante is credited with writing most of the album's melodies, bass lines and guitar progressions, therefore changing the direction of the recording dramatically: "his warm, understated guitar work and his doo-wop style vocal harmonies are king this time around." By the Way contained very little of the signature punk-funk fusion the band had become known for playing. Frusciante has stated that writing "By the Way [was] one of the happiest times in my life." The album went on to sell more than 8 million copies worldwide.

It's no secret that the Red Hot Chili Peppers have long been one of rock's top live bands. But strangely, the group hadn't issued a live album during their career, that is, until 2004's Live in Hyde Park (but even in this instance, it was for Euro consumption only). Recorded in June of the same year while on tour in support of By the Way, the majority of the set list is comprised of tracks from their that album, and its predecessor, Californication. Guitarist John Frusciante has obviously given the group an extra kick musically when he rejoined the band – the Peppers posses some of the greatest instrumental interplay of any rock band, and they don't disappoint with Live in Hyde Park.

"What Hits!?" is the American funk/alternative rock band The Red Hot Chili Peppers' 1992 compilation record. The album features tracks from five of the Chili Peppers' previous records. "What Hits!?" highlights singles "Behind the Sun", "Under the Bridge" and their hit single "Show Me Your Soul" which was featured in the 1990 film "Pretty Woman".

Now fully revised and updated with new examples, case studies, and references with contributing works from industry leaders and academic experts, Managing Customer Relationships is one of the first books designed to develop an understanding of the pedagogy of managing customer relationships. With an emphasis on customer strategies and building customer value, the Second Edition focuses on marketing accountability and metrics and advanced customer valuation approaches, including Return on Customer. The new edition offers a full discussion of the influence of social networking on customer empowerment and customer relationship management (CRM).

From the Inside Flap
"No company can succeed without customers. If you don't have customers, you don't have a business. You have a hobby."
—From Managing Customer Relationships, Second Edition