Service Quality for Facilities Management in Hospitals
Springer | Civil Engineering | June 13, 2016 | ISBN-10: 9811009554 | 146 pages | pdf | 1.8 mb
Authors: Sui Pheng, Low, Rui, Zhu
Offers readers fundamental insights into service quality standards in the context of facility management in sophisticated facilities with complex installations
Introduces readers to three different evaluation systems for assessing the service quality level of facilities management in hospitals
Features supplementary material, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management