Handling Complaints

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This book provides a framework of protest handling which redirects our attention away from the strength of protesters and towards the constraints of state power, drawing on detailed case studies randomly collected in 7 provinces in China over the last decade. It finds that the challenges of retaining legitimacy, the propensity for responsiveness, the contradictions of the petition system, and the dynamics of elite alignments are key elements shaping the fate of nail-like petitions. A nail-like person refers to the individual who looks like a stubborn nail on a plank of wood that cannot be easily hammered down. His persistent protest thus is theoretically puzzling, since such individual-based protest is assumed to be too weak to effectively challenge a powerful authoritarian regime. Although this phenomenon is widely observed in China, it is ignored by current studies on collective action.

This book provides a framework of protest handling which redirects our attention away from the strength of protesters and towards the constraints of state power, drawing on detailed case studies randomly collected in 7 provinces in China over the last decade. It finds that the challenges of retaining legitimacy, the propensity for responsiveness, the contradictions of the petition system, and the dynamics of elite alignments are key elements shaping the fate of nail-like petitions. A nail-like person refers to the individual who looks like a stubborn nail on a plank of wood that cannot be easily hammered down. His persistent protest thus is theoretically puzzling, since such individual-based protest is assumed to be too weak to effectively challenge a powerful authoritarian regime. Although this phenomenon is widely observed in China, it is ignored by current studies on collective action.

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