Incident Manager

Service Desk and Incident Manager: Careers in IT Service Management eBooks & eLearning

Posted by interes at Sept. 18, 2014

Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to It Roles) by Peter Wheatcroft
English | 2014 | ISBN: 1780172338 | ISBN-13: 9781780172330 | 146 pages | PDF | 6 MB

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures relating to the management of incidents and service requests and handling the communication between an IT provider and its users.

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Service Desk and Incident Manager (Repost) eBooks & eLearning

Posted by leonardo78 at Aug. 30, 2019

Service Desk and Incident Manager by Peter Wheatcroft
Language: English | 2014 | ISBN: 1780172338 | 144 pages | PDF | 6 MB

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users.

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Service Desk and Incident Manager: Careers in IT Service Management (repost) eBooks & eLearning

Posted by libr at Feb. 24, 2016

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Why Incident Management And How?! Part 2 - In Depth eBooks & eLearning

Posted by ELK1nG at Nov. 17, 2023

Why Incident Management And How?! Part 2 - In Depth
Published 11/2023
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 451.08 MB | Duration: 1h 57m

Resilient Operations: Mastering Incident Management for Swift Response and Business Continuity

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Mastering Incident Management And Organizational Dynamics eBooks & eLearning

Posted by ELK1nG at Aug. 2, 2023

Mastering Incident Management And Organizational Dynamics
Published 8/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.18 GB | Duration: 3h 24m

Building Resilient Teams and Effective Communication Strategies for Crisis Response

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Mastering Oracle Enterprise Manager 13C eBooks & eLearning

Posted by ELK1nG at May 25, 2023

Mastering Oracle Enterprise Manager 13C
Published 5/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.44 GB | Duration: 4h 26m

Mastering Oracle Enterprise Manager 13c: Comprehensive Administration and Monitoring

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Incident Management & Incident Response Part 2 In Depth eBooks & eLearning

Posted by lucky_aut at May 23, 2024

Incident Management & Incident Response Part 2 In Depth
Last updated 12/2023
Duration: 1h58m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 396 MB
Genre: eLearning | Language: English

Incident Management - Incident Response In Depth - Tools, Process, Problem, Change, Risk, Monitoring, Conflict, Service

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Iso/Iec 27035. Information Security Incident Management eBooks & eLearning

Posted by ELK1nG at Nov. 23, 2023

Iso/Iec 27035. Information Security Incident Management
Published 11/2023
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.13 GB | Duration: 3h 24m

Understand the 5-step process for managing information security incidents according to international standards

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Expert Oracle Enterprise Manager 12c eBooks & eLearning

Posted by avava at Aug. 11, 2013

Kellyn Pot'vin, "Expert Oracle Enterprise Manager 12c"
ISBN: 1430249382 | 2013 | PDF | 528 pages | 17.8 MB

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Expert Oracle Enterprise Manager 12c (Repost) eBooks & eLearning

Posted by nebulae at Oct. 3, 2014

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