ITIL Continual Service Improvement (Best Management Practices) by Vernon Lloyd
Language: English | 2011 | ISBN: 011331308X | 260 pages | PDF | 6,6 MB
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement.