Performance Management Pocketbook

Coaching is aimed at improving performance at work. This is done by turning the activities people do into learning situations, in a planned way and under guidance. The Coaching Pocketbook defines the coach's role and explains how coaching differs from the other 'helping skills' of advising, instructing, counselling and mentoring. There are four key stages to coaching, namely assessing current performance levels, setting outcomes for learning, agreeing tactics/initiating action, and giving feedback. The author explains each stage and then moves on to summarise the various skills required.

The classic challenges frequently encountered by managers and team leaders - those new to the role as well as the more experienced - are described in the new, 3rd edition of the People Manager's Pocketbook.