Performance Measurement

This guidebook provides state departments of transportation (DOTs) and other transportation agencies with a practical and easy-to-use approach to identify and apply sustainabilityrelated performance measures, some number of which may already be integrated into agency business practices, to produce a new lens through which decision makers can view their agency’s performance. This guidebook should be of immediate use to those who have mastered the basics of performance measurement and who are familiar with their own agencies’ performance measurement program.

In recent years, purchasing performance measurement have steadily gained in importance in theory and practice. Yet, in many cases, the focus still remains on cost items, especially savings. Moreover, reported performance ratios in purchasing are frequently called into question in terms of their amount and efficacy. Most of the time, there is no tie-in at all with staff compensations. To meet these and other challenges, this book presents a holistic approach for purchasing performance measurement and the incentive systems associated with it.