Karen Martin, Mike Osterling "The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments"
English | 2007-10-05 | ISBN: 1563273519 | 240 pages | PDF | 1,4 MB
The Kaizen Event Planner is a practical, how-to guide for planning and executing Kaizen Events in non-manufacturing settings, and conducting post-Event follow-up to sustain the changes made. Geared to continuous improvement professionals and leadership within the office areas of manufacturing, the service sector and knowledge-worker environments, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and laying the foundation for continuous improvement.