Pocketbook

Looks at the causes and how you should respond to unacceptable behavior, substandard work, poor morale, frequent absences, bad relationships, and awkwardness. It stresses the importance of having fair and consistent procedures and finding the correct balance between improvement and punishment. A practical approach, with case studies and examples.

Coaching is aimed at improving performance at work. This is done by turning the activities people do into learning situations, in a planned way and under guidance. The Coaching Pocketbook defines the coach's role and explains how coaching differs from the other 'helping skills' of advising, instructing, counselling and mentoring. There are four key stages to coaching, namely assessing current performance levels, setting outcomes for learning, agreeing tactics/initiating action, and giving feedback. The author explains each stage and then moves on to summarise the various skills required.